Cancellation & Refund Policy

1. Overview

[CONTENT TO BE PROVIDED BY LEGAL TEAM]

This policy applies to all bookings made through our platform for long-term accommodations (30+ days).

2. Cancellation by Guest

[CONTENT TO BE PROVIDED BY LEGAL TEAM]

Before Host Approval

• Full refund if cancelled before host approval
• No cancellation fees

After Host Approval - More than 30 Days Before Check-in

[SPECIFIC TERMS TO BE PROVIDED BY LEGAL TEAM]

• Refund policy for early cancellations
• Service fee treatment
• Security deposit refund

After Host Approval - Less than 30 Days Before Check-in

[SPECIFIC TERMS TO BE PROVIDED BY LEGAL TEAM]

After Check-in

[SPECIFIC TERMS TO BE PROVIDED BY LEGAL TEAM]

• Early checkout policy
• Prorated refund eligibility
• Security deposit handling

3. Cancellation by Host

[CONTENT TO BE PROVIDED BY LEGAL TEAM]

• Full refund to guest
• Assistance finding alternative accommodation
• Host penalties

4. Security Deposits

[CONTENT TO BE PROVIDED BY LEGAL TEAM]

• Deposit amount and timing
• Conditions for withholding
• Refund timeline
• Dispute process

5. Refund Processing

[CONTENT TO BE PROVIDED BY LEGAL TEAM]

• Refund timeline: 5-10 business days
• Refund method: Original payment method
• Processing fees

6. Force Majeure

[CONTENT TO BE PROVIDED BY LEGAL TEAM]

Cancellations due to:

• Natural disasters
• Government travel restrictions
• Public health emergencies
• Other unforeseeable circumstances

7. Disputes

[CONTENT TO BE PROVIDED BY LEGAL TEAM]

If you disagree with a cancellation decision, please contact our support team at [EMAIL ADDRESS] within 14 days.

8. State-Specific Provisions

[CONTENT TO BE PROVIDED BY LEGAL TEAM]

Additional provisions may apply based on property location:

• California
• New York
• Florida
• [Other states as applicable]

9. Contact Information

For questions about cancellations and refunds:

• Email: [EMAIL ADDRESS]
• Phone: [PHONE NUMBER]
• Hours: [BUSINESS HOURS]